Shipping Costs

• All product prices are exclusive of shipping costs.
• com calculates shipping based on the weight or parcel size as applicable.
• Shipping charges may vary depending on the mode of payment, i.e. advance payment or COD.
• Shipping charges are calculated automatically when you enter the city of delivery on the checkout page.
• All shipping is subject to availability of courier services in your area.

Shipping Time

• We aim to deliver orders throughout the country within 7 to 10 working days and 3 to 4 weeks on world wide. However, public holidays and unexpected events may delay delivery.
• The company provides email and SMS alerts on the current delivery status of your order.

Tracking Orders

• All orders can be tracked by entering the order number and account details on the order tracking page of the website.
• Use your latest login details to track your order.
• We also provide a link to the courier company for you to track your orders through the website of the courier company.

Receiving Orders

• We ensure that all orders are securely packed at the time of leaving the warehouse.
• You are requested to check that the product is sealed when receiving delivery. You may refuse delivery if the seal has been tampered with.
• If you have any concern about damage to your order, you may return it to the courier company.
• In case of receiving a damaged or defective order, please retain the original packaging and take photographs of the damaged product.
• Contact us through our Contact Us page at the earliest to report a damaged or defective product delivery.

Change of Address

• If you want to change the delivery address, please notify us before the order has been shipped. Otherwise, we will not be responsible for wrong delivery.
• To stop or cancel delivery after shipping, contact us on the email and number available on the website.

Returns and Exchanges

• If you want to return or exchange an item, you may do so within 5 days after receiving your order.
• The company will only accept an item for return or exchange if it is in the original packaging.
• Please enclose the original invoice number when returning your order.
• All delivery charges are the responsibility of the customer.
• All items can be exchanged only with items of similar value.

Items sold on discounted prices will not be exchanged or returned.